Visitors FAQ

Car park

Pay and display car park for 80 vehicles priced at £1.50 for 4 hours, or £3.00 all day. Level access to visitor centre.

Café

The café serves refreshments, snacks and light meals. Separate room for group/school use and wet weather picnic room. Dogs are permitted in the visitor centre and café.

Shop

The shop stocks rock and mineral samples, jewellery, and a range of other goods including books, toys and gifts.

Visitor Centre

The visitor centre includes the Cavern exhibition with archaeology found in the cave on display and film showing the ‘Unseen’ parts of Poole’s Cavern.

Toilets

There are baby-changing facilities, and accessible toilets in the main visitor centre building.

Picnic areas

There are two picnic areas with wooden benches and trees by the visitor centre.

Litter bins

Recycling bins are located outside and in the visitor centre. Please help us to reduce waste by recycling your plastic and cans or taking your litter home with you.

Accessibility FAQ

How accessible is the cavern?

Wheelchair users can access the main chamber of the cave which is 100 metres/300ft long unassisted. There are a total of 28 steps along the remaining cave path, 14 up and 14 down. The longest descent is 10 steps which lead to the final chamber 300metres/1000ft from the entrance. Groups return along the same route. Our staff are trained and experienced, please let us know if you need any assistance with your visit to Poole’s Cavern.

There are dedicated car parking bays for blue badge holders and level access through the visitor centre. Toilet facilities are fully accessible.

How do we see the cavern?

Ask on arrival for tour times and purchase your ticket. Guided tours of the cavern last approximately 50 minutes and begin every 20 minutes throughout the day (seasonal variations).

What will we need to wear?

There is a constant temperature of 7°C in the cavern, so dress warmly. Sensible footwear for an outdoor day is advised.

Can we bring our pets?

We regret that we are unable to allow dogs on the underground cave tour except for guide dogs. There is an open picnic area where dogs may be left in view of our office. Pets are left at the owner’s risk.

What about dogs in the Country Park.

There are no restrictions for dogs in the country park, however the surrounding land is a working farm and livestock is present. Therefore we respectfully ask owners to keep their dogs under close supervision in the country park.

Is photography allowed?

Cameras and flash photography are permitted, however the use of video cameras is restricted for safety reasons (please ask for details).

Is the cavern suitable for toddlers?

Yes the cavern tour is great for all ages. The cave path is ok for pushchairs. There are a total of 28 steps in the cavern and the longest steps are just 10 at the final chamber. There is also a children’s play area, baby changing facilities and a kids menu in the cafe.

What about the country park woods?

A free leaflet and map of Buxton Country Park showing the paths is available from the visitor centre. The woodland trails are steep and may be rough in places. Due to the terrain we advise that the woodland trails are not suitable for wheelchair users and child pushchairs/buggies.

Does the cavern flood?

No, the cavern is safe to visit whatever the weather.