Reopening Information

To comply with safe procedures for both visitors and our staff we have made the following changes to our cavern tours:

Planning your visit.

• Reopened on Monday 20th July, tickets must be pre-booked online only
  
• The maximum number of people on each tour will be limited to 10
• Pre-booked tickets will be for a specified tour time
• The number of tours each day will be limited to manage safe visitor numbers
• Visitors with any additional needs requiring assistance can call on 01298 26978 or email info@poolescavern.co.uk to arrange your visit with us.

What to expect on arrival.

• Welcomed by a staff member at the visitor centre entrance
• Hand sanitiser stations available throughout the visitor centre
• Clear social distancing signs both through the visitor centre and cavern
• Face covering must be worn in the cavern by everyone (excepting health or faith reasons)
  
• Limited queuing
• Our trained and expert guides will escort you through the beautiful underground world of Poole’s cavern in a small group and relaxed pace to enjoy this ‘Wonder of the Peak District’
• Take away snacks, tea and coffee from our pop up café
• Pre-packaged food and cutlery and drinks all in ecologically sustainable materials
• Outside picnic tables available
• Country park woodland trails to Solomon’s Temple viewpoint open

What you can expect from us.

• Contactless payments for food and shop purchases
• Fully trained staff
• Regular enhanced cleaning of all areas
• Hand wash and sanitiser stations
• Staff provided with appropriate PPE at all times
• Friendly service, advice and assistance at all times